Privacy Policy

Privacy policy

Unified Data Solutions Ltd t/a Flow (“we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of individuals who visit our web site, individuals who register to use our services, and individuals who register for our content or events. This Privacy Policy describes the company privacy practices in relation to the use of our web site and the related applications, services, and programmes offered by Flow as well as individuals’ choices regarding use, access and correction of personal information.

What personal data do we collect about you?
We collect the information necessary to be able to communicate with you in connection with the services we offer and to help you with your experience. This information includes your name, email address, and telephone number. We never collect sensitive personal data about you.

When do we collect information?
We may use your personal data collected for our research purposes or to help us develop our website, products and/or services.

How do we use your information?
We may use the information we collect from you in the following ways:

To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested
To improve our website in order to better serve you
To allow us to better service you in responding to your customer service requests
To administer a contest, promotion, survey or other site feature
To send periodic emails regarding products, services and promotional offers
To follow up after correspondence (email or phone inquiries)

How long do we keep your personal data for?
We will keep your personal information until such time you contact us to request that it be removed or it is no longer required for archive purposes.

How do we protect your information?
We will aim to keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Who do we share your personal data with & what rights do you have in relation to your data?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator.

Flow will not pass your personal information to anyone outside our company. Only authorised personnel and contractors have access to your personal information.

We will aim to keep your personal information up to date, but rely on you telling us promptly if your name, address, telephone number or any other details change.

Under the Data Protection Act 2018 you have the right to request details of any personal data we may process about you. We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

baseless or excessive/repeated requests, or
further copies of the same information

Requests should be in writing, enclosing proof of identification (e.g. a copy of your passport or driving licence) or other documentation confirming your name and address (e.g. utility bill) and be addressed to:

Data Controller
Flow t/a Unified Data Solutions Ltd.
211 Manchester New Rd,
M24 1JT

Alternatively, we may be entitled to refuse to act on the request. Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

3rd Party Advertising:
We have implemented Google Display Network Impression Reporting. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We, along with third-party vendors such as Google, LinkedIn and Facebook use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
If you would like to stop receiving marketing information from us or to have any inaccuracies in your personal information updated, please write to the Customer Care Department at the address below.

Data Controller
Flow t/a Unified Data Solutions Ltd.
211 Manchester New Rd,
M24 1JT

How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

What legal basis do we have for using your information?
For sales and information enquires it is necessary for our legitimate interests in order to be able to respond to your request. For clients, we may also rely on our processing being necessary to perform a contract for you, for example in contacting you.

What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal we may not be able to respond fully to your enquiry.

Do we make automated decisions concerning you?
No, we do not carry out automated profiling.

Do we transfer your data outside the EEA?
No, we do not transfer personal data out of the EEA.

How will we contact you?
We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.

Contacting Us:
If there are any questions regarding this privacy policy, or if you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, you may contact us using the information above